We are looking for a HPIN Scheduler/Liaison to join our growing and dynamic team, at our Clacton on Sea site.

Who are we?

EDF Heat Pumps (previously CB Heating) are one of the most respected names within the renewables sector. We are an established heat pump installer with over 20 years of experience. With significant revenue growth over the past 2 years, we require new roles to support our national expansion plans. Owned and backed by EDF, we’re changing the world of renewable heating one heat pump at a time.

About the role:

• Job title: HPIN Scheduler/Liaison
• Employment type: Full time, Permanent
• Working hours: Mon – Fri 9:00-17:00

Key responsibilities will include:

• Maintaining a positive, empathetic and professional attitude at all times
• Plan and schedule heat pump surveys and installations, optimizing engineer workloads and travel times
• Plan and schedule remedial work using CRM systems in a timely manner
• Liaise with customers to confirm appointments and handle schedule changes
• Coordinate with internal teams, engineers and subcontractors to ensure a timely project delivery
• Manage daily scheduling conflicts or emergencies with professionalism and urgency
• Working flexibly with other operations across the business.

On a pro rata basis :

• Creating and maintaining accurate records on company CRM systems, ensuring that qualifications or competencies are recorded and updated accordingly
• Engaging with installers during onboarding, training and scheduling
• Sending, receiving and filing of contractual documents
• Dealing with installer queries by phone, email, WhatsApp and social media
• Working flexibly with other HPIN operations
• Engaging with HPIN stakeholders when required (installers, manufacturers, in house support teams)
• Investigate, document and action HPIN correctional activity (retraining, exclusions)
• Following all company/ departmental workflows, procedures, guidelines
• Any other tasks requested by your line manager or directors

About you:

• High Level of experience or intermediate qualifications in administration and scheduling or coordination
• Fluency in Microsoft Word, Excel and Outlook – intermediate level preferred
• Excellent written and oral communication skills

What are we offering?

• Competitive salary
• Culture of growth, development, and progression
• Free coffee and tea on site
• Incentive schemes
• Employee Assistance Programme
• A day off for your birthday
• Bupa Health Cash Plan (once passed probationary)
• Life assurance (once passed probationary)
• Discounted energy rates
• Company events
• Company pension scheme
• A friendly, vibrant, and dynamic environment to work in

To join our exciting and growing team please submit your CV today.

************no agencies please*******************

You must be UK based and live within a commutable distance of the where the position is located. Sponsorship is not available so you will need to have full leave to remain.

We receive a lot of applications, and we do our best to get back to everyone. If you have not heard from the recruitment team within 20 days of your application, please assume you have not been successful.

Job Type: Full-time, Permanent

Salary: £24,000.00-£25,500.00 per annum

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:  Clacton-on-Sea CO15 4TN: reliably commute or plan to relocate before starting work (required)

Work authorisation:  United Kingdom (required)

Work Location: In person